Service Delivery Manager
Lead technology service delivery for manufacturing and logistics operations. Use ITIL, build stakeholder relationships, and enjoy strong benefits and growth opportunities.
The Service Delivery Manager – Manufacturing & Logistics is a full-time position with a competitive salary and a package brimming with perks. The offer includes a 15% in-store discount, a bonus scheme, private healthcare, a market-leading pension, substantial holidays, and clear pathways for progression.
This position is well-suited for someone with IT service management expertise, ideally within manufacturing or logistics on a large scale, ready for the next career step. The benefits package, combined with opportunities for learning and career growth, make this role particularly attractive for tech experts aiming to work closely with operational teams and technology.
Day-to-day responsibilities
As a Service Delivery Manager in Manufacturing & Logistics, you act as the bridge between tech teams, operational staff, and third-party suppliers. Owning the technology service delivery process, you are responsible for smooth operations, monitoring and managing service levels, and organising regular service reviews.
Incident and problem management takes centre stage, requiring quick resolution and thorough analysis to minimise and prevent disruptions. Ensuring reliability, efficiency, and customer satisfaction is at the heart of your daily tasks.
Your responsibilities also include identifying areas for process improvement and strengthening supplier relationships, often managing contracts and escalation procedures. Strong communication skills are required, as you’ll need to work with people at all levels and across different departments.
Pros of the position
The role’s major strengths are the broad scope of benefits and the culture of continuous professional development. Employees are rewarded not just with pay but recognition and advancement.
Access to discounts, health and wellbeing support, family-friendly leave policies, and a generous pension scheme set a gold standard for employee care.
Cons of the position
One challenge candidates may face is the need to juggle multiple priorities and stakeholders daily. The fast-paced, evolving environment often requires a high degree of flexibility.
Additionally, service delivery roles can be demanding if incident management spikes or there are critical issues, so stress resilience is important.
Verdict: Is this the right career move?
If you’re seeking a technology service management position that blends technical oversight with stakeholder collaboration and offers one of the best benefits packages, this role is a strong contender. The business looks after its people and encourages individual and collective growth. Apply if you want to make an impact while progressing your career.