Customer Service Manager
Lead teams in logistics and transport, manage key accounts, uphold service excellence. Enjoy clear career progression, competitive salary, and merit-based rewards.
This Customer Service Manager (Logistics/Transport) opportunity presents an attractive full-time role with a salary ranging from £30,000 to £40,000, depending on experience. The package includes a pension scheme, free on-site parking, and promising advancement options, making it a compelling choice for professionals looking to advance in logistics and transport.
You’ll join a business known for rapid growth and a clear meritocratic culture. The role directly leads multi-site operations, including pallet networks, same-day delivery, dedicated vehicles, and warehousing fulfilment. Experienced candidates seeking greater responsibility and professional growth will appreciate this position’s dynamic environment.
Day-to-Day Responsibilities
You will head the customer service team and drive operational performance across logistics. This involves nurturing team talent and maintaining excellent SLA standards with key accounts. The daily workflow covers resolving customer escalations, monitoring KPIs, and using systems like WMS and TMS. Collaboration with Operations, Transport, and Commercial teams is essential. Additionally, you will deliver process improvements and support strategy via commercial insight.
Key Benefits
One major advantage is the opportunity for rapid career progression thanks to the company’s growth and meritocratic recognition system. The competitive salary, coupled with pension and on-site amenities, provides tangible rewards. Working in a business investing in scaling up means your efforts can have a direct impact and you’ll be noticed when you perform well.
Potential Downsides
The role can be demanding and fast-paced, which may mean occasional pressure to meet challenging KPIs and service levels. If you prefer slower-paced, routine environments, this job may feel quite intense. Handling multi-site operations and stakeholder management comes with significant responsibility and accountability.
Verdict
For those with a proven background in logistics, warehousing, or transport service teams, this Customer Service Manager role offers strong benefits and visibility. With the promise of career growth, competitive pay, and a rewarding culture, ambitious professionals with a knack for operational excellence and account management should seriously consider this position.