Client Services Manager
Oversee dynamic client service teams, meet targets, drive quality. Fixed-term, competitive salary, flexible hours. Great step for ambitious leaders seeking impact and growth.
About the Job
This Client Services Manager role offers a fixed-term contract with a competitive salary and a commitment to flexibility. Whether you prefer 30 or 37 hours per week, the contract accommodates you. Applicants will oversee frontline advice and casework projects, taking the lead in driving performance, maintaining quality, and accomplishing change during a pivotal period for the organisation.
The position values experience in people management, especially in service delivery settings. The focus is helping support and inspire teams of staff and volunteers, ensuring good service and organisational success. The employer seeks a candidate with robust experience in managing projects and people, as well as the agility to handle multi-site responsibilities.
As a Client Services Manager, the role invites you to play a hands-on part in an inclusive and collaborative culture. If you enjoy supporting professional development and cultivating community impact, this position promises rewarding challenges and positive outcomes.
Throughout your contract, you will directly report on progress and support innovations to improve services. Regular communication with both clients and stakeholders is key. Adaptability, organisation, and a problem-solving mindset will ensure your smooth integration into the team.
Ready to accelerate your leadership journey? This opportunity is designed for those who wish to make a real difference, develop teams, and enhance best-practices in client delivery services within a respected not-for-profit sector.
Role Responsibilities
Daily tasks include leading and motivating staff and volunteers on-site, ensuring consistent delivery of advice and projects to clients. You will take ownership of key performance indicators (KPIs), monitor service quality, and provide regular supervision, training, and feedback to everyone on your team.
Another essential facet involves engaging with partners and stakeholders, using strong communication to maintain productive relationships. The manager must also review and analyse performance data, recommending changes that boost efficiency or outcomes when necessary.
You are responsible for overseeing several active projects. The need to travel across different sites may arise, requiring effective time management and flexibility. On top of that, their digital skills will be important for managing documentation and reporting.
Throughout the term, the role may include supporting innovation, introducing new methodologies, or adopting better tools and resources. Ultimately, your efforts will ensure targets are achieved—whether in supporting the community or ensuring consistent service delivery.
This role is ideal for those comfortable handling pressure and managing several priorities at once. Strong problem-solving abilities and resilience are prized. The position brings a rare combination of task variety and leadership influence.
Key Strengths
One of the standout advantages is the clear opportunity for meaningful impact. As a Client Services Manager, your leadership will empower others to thrive and drive measurable improvements for clients served by the organisation.
The flexible working pattern further sweetens the offer. A 6-month contract with options for different weekly hours supports work-life balance and offers great experience-building potential in a supportive and mission-driven environment.
Potential Drawbacks
The fixed-term nature means the role may not suit those seeking permanent positions. Additionally, the position demands travel between sites and regular adaptation to changing challenges, which could stretch work patterns for some.
Furthermore, the accountability for high standards, KPIs, and compliance can result in workload pressure. Strong time management and an agile approach will be vital for success and job satisfaction.
Final Verdict
This Client Services Manager opportunity stands out for those aiming to strengthen their management portfolio and make a community impact. It offers challenge, reward, and personal growth. The role is best for ambitious leaders seeking flexibility, autonomy, and the support of an inspiring not-for-profit environment. If you meet the criteria and want to leave a professional mark, this contract presents an exciting platform to shine.