Customer Service Manager
Oversee a thriving customer service team within logistics. Lead key account management, improve service metrics, and enjoy career growth with an attractive package.
The Customer Service Manager role in logistics offers a competitive salary range of £30,000 to £40,000 depending on experience. This is a full-time, permanent position with a well-respected, rapidly growing company. Apart from a pension scheme and on-site parking, the company promises clear routes for career advancement and recognises strong performance with merit-based rewards.
Role Responsibilities at a Glance
This position involves leading the customer service team for a multi-site logistics operation, ensuring smooth service delivery across warehousing, pallet networks, and transport. Managing key client accounts, resolving operational issues, and optimising service level agreements (SLAs) will be core activities. Monitoring KPIs, improving service processes, and collaborating with various internal teams form much of your daily rhythm. You’ll also be encouraged to use warehouse and transport management systems to enhance performance tracking and identify areas for business development.
Pros: Career Progression and Support
One of the largest draws for this role is the clear career progression offered. Candidates with ambition and drive will find room to develop within a business that values hard work and accountability. Furthermore, the pension scheme and company culture reward high performance and offer a positive work environment. Team leadership at a growing company offers exposure to strategic and commercial opportunities for those keen on advancement.
Cons: High Pace and Demanding Standards
On the downside, this job is demanding and suits candidates comfortable in a fast-moving logistics environment. The hands-on nature of the role means you’ll be continually challenged to manage tight deadlines, diverse operational issues, and high expectations from both customers and senior management. Stress and pressure can be considerable, especially during peak periods or when facing urgent client escalations.
Verdict: An Excellent Opportunity for Experienced Managers
Overall, the Customer Service Manager (Logistics/Transport) role is an excellent match for experienced professionals eager for advancement and broad responsibilities. If you enjoy leading teams, handling client relationships, and driving improvements in a dynamic sector, this role will provide both challenge and reward. Strong leadership, communication, and stakeholder management abilities are essential to thrive and progress here.