Service Delivery Manager
Lead, coordinate and improve tech service delivery for Manufacturing and Logistics. Ideal for those with IT service management experience. Strong benefits including discounts, bonus, and progression.
The Service Delivery Manager role in Manufacturing & Logistics focuses on IT service management, bridging tech teams, suppliers, and colleagues. The job type is permanent, with a compelling benefits package including a competitive salary, company discounts, annual bonus scheme, and career development opportunities.
This position requires experience in IT service management, particularly in large-scale operations. Strong communication skills and a good grasp of ITIL processes are essential. Furthermore, the company values diversity and inclusion, offering a supportive work environment and attractive family-friendly policies.
Role Responsibilities
Service Delivery Managers here take ownership of the technology service delivery, ensuring reliability and efficiency. You’ll monitor service performance, coordinate incidents, and liaise with stakeholders and suppliers. Rapid resolution of issues is key to prevent disruption.
Other responsibilities include leading service reviews, managing SLAs, and continuously identifying improvements. Supplier management and escalation handling are routine parts of the job.
Day-to-day work combines hands-on problem solving, managing priorities, and ensuring systems run fit for purpose. Teamwork with tech and supply chain operations is strongly emphasised.
Supporting digital transformation across manufacturing and logistics brings exposure to new technologies and continuous learning opportunities.
Ultimately, the Service Delivery Manager is crucial in keeping production, warehousing and distribution running by maintaining dependable tech services.
Pros of the Role
The benefits package stands out significantly. Employees receive generous store discounts, a bonus scheme, and private healthcare among other perks. Family leave and pension plans are also enhanced.
Additionally, the workplace culture emphasises ongoing professional development. There is a clear investment in training, access to digital tools, and structured opportunities for advancement.
Cons of the Role
The scope of responsibility can be broad, requiring you to juggle multiple priorities under tight deadlines. Incident and problem management can be high-pressure.
Expect some out-of-hours work to ensure continuity of service during critical times. The outcomes are highly dependent on cross-team communication and external supplier reliability.
Verdict
This Service Delivery Manager role suits those with a proactive and resilient mindset. Strong benefits and professional growth are notable. The role’s pace and demands are high, but it rewards flexibility and initiative. For those who excel in IT service management and thrive on challenge, it’s a compelling opportunity.