Customer Service Manager (Logistics/Transport)
Lead a dynamic team, excel in key account and logistics management, and enjoy a strong salary with career growth. Ideal for ambitious leaders with logistics experience.
Day-to-Day Responsibilities and Job Overview
This position offers a full-time salary between £30,000 and £40,000, based on your experience. The company provides a pension and promises clear career progression opportunities for successful candidates.
On a typical day as Customer Service Manager, you will lead a customer service team that supports logistics, transport, pallet networks, same-day delivery, and warehousing fulfilment. This is a hands-on role demanding real operational oversight.
Your duties include taking responsibility for key account relationships, directly managing service levels, and resolving operational issues quickly and efficiently while ensuring satisfaction.
Collaboration is key, as you will work closely with Operations, Transport, and Commercial departments to drive performance and service improvements. Tech-savvy candidates will thrive, as you are expected to use warehouse and transport management systems daily.
This role also challenges you to optimise key performance indicators, identify commercial opportunities, and ensure the company remains competitive.
Highlights and Advantages
A leading benefit is the meritocratic environment, where your contribution and success are recognised and rewarded. Experienced leaders will appreciate being able to shape their teams and impact strategic decisions.
There is significant opportunity for personal and career growth, thanks to the company’s rapid expansion and multi-site operations. The supportive workplace culture is designed to drive professional development.
Drawbacks and Considerations
Applicants should be aware that the environment is fast-paced and can be demanding. The role carries real responsibility and requires resilience and adaptability under pressure.
If you prefer routine tasks or minimal interaction with stakeholders, you may find the job challenging due to its need for hands-on management and constant problem-solving.
Verdict
Overall, the Customer Service Manager position in logistics and transport stands out for its combination of a clear career path, strong salary, and impactful leadership. It is best suited for ambitious candidates eager to develop their management skills in a fast-growing sector.