Customer Operations Manager
Lead friendly teams, manage daily store operations, and access excellent pay (£13.32/hr), generous benefits, and development support. Part-time, permanent position.
About the Role: Pay, Type & Conditions
The Customer Operations Manager offers a competitive hourly wage of £13.32. This is a permanent, part-time role with 16-20 hours weekly, plus the chance for regular overtime.
Shifts are varied—these could include mornings, afternoons, evenings, and weekends, offering valuable flexibility for different lifestyles and commitments.
No CV is needed for the application—the process is straightforward and mobile-friendly. Full, paid training is delivered to support your success from day one.
This role is open to applicants aged 18 and over due to age-restricted sales responsibilities, and positions include a great benefits package.
Benefits include 36 days holiday, a strong pension, virtual healthcare, and an impressive 30% staff discount on products.
Day-to-Day Responsibilities
As a Customer Operations Manager, your core responsibility is leading store teams and ensuring every customer receives helpful service.
On any day, you’ll coach and supervise staff, handle HR processes, and step up to deputise for the Store Manager as needed.
Additional duties include managing stock, overseeing safety and legal checks, and maintaining a clean, welcoming environment for all.
You will play a key role in launching new products and engaging with the community to support the Co-op’s local initiatives.
Flexibility, quick problem-solving, and strong organisational skills are highly valued in this role.
Benefits of the Position
The standout pros include a generous staff discount, paid training, and a supportive environment geared towards personal and professional growth.
There’s significant investment in employee wellbeing, including virtual GP access, mental health resources, and a comprehensive employee assistance programme.
Potential Downsides
The role involves a mix of early starts, late finishes, and weekend shifts, which may not suit everyone, depending on personal commitments.
As a leadership role, there’s a high level of accountability along with the need to balance management tasks with hands-on shop floor work.
Our Verdict
For those seeking a permanent, part-time management opportunity in retail, Co-op’s offer is robust and appealing. The benefits are considerable, and staff development is prioritised.
If you’re enthusiastic about working with people and want to advance your career with a supportive employer, this is a strong option to consider.